Terms of service

These terms govern your use of HomeFlow at homeflow.co.za. By creating an account you agree to them. If you use HomeFlow on behalf of a company or trust, you confirm you are authorised to do so.

HomeFlow is rental management software. We are not an estate agent, not a bank, and not a party to any lease agreement between a landlord and a tenant. The lease is between you and the other party; HomeFlow records and administers it.

You must provide accurate information and keep your login credentials secure. You may hold both a landlord and a tenant workspace on the same account.

You are responsible for everything done under your account.

Landlords are responsible for the accuracy and legality of their listings, including price, availability and property condition. Private listings are visible only to invited people.

Inviting an existing tenant onto the platform does not change the underlying lease unless both parties sign a new agreement or addendum through HomeFlow.

Vetting outcomes are indicators, not guarantees. Landlords remain responsible for their own approval decision. Tenants consent to their submitted documents being reviewed by the landlord of the property they applied to or rent.

HomeFlow records and reconciles rent and utility amounts. Payments recorded manually, or captured from forwarded proofs of payment, are provisional until the landlord approves them.

Amounts are shown in South African Rand at the exact cent. Landlords may correct an incorrectly captured amount or date; the original document remains on file as the paper trail.

Deposits recorded on HomeFlow are tracked in a ledger per lease, in line with section 5 of the Rental Housing Act, 1999. Interest is calculated on the daily average balance at the published rate and credited to the tenant's deposit ledger.

The ledger is a record of what is owed. Responsibility for holding the money and paying it out remains with the landlord unless a separate written arrangement says otherwise.

Deductions must be supported by a logged maintenance item or an uploaded document. A tenant has the stated response window to accept or dispute a proposed deduction; an undisputed deduction is applied to the ledger once the window closes.

Disputes that cannot be resolved on the platform may be referred to the Rental Housing Tribunal in the relevant province.

Tenants must report issues promptly and honestly, with photos where possible. Landlords decide how and when work is carried out. HomeFlow does not perform maintenance and is not liable for the work of any contractor.

End-of-lease reviews are blind: both sides are published together, or after the review window closes. Reviews must be honest and must not contain unlawful, defamatory or discriminatory content. Private notes are shown only to the recipient.

We may remove content that breaches these terms.

Do not misuse the platform: no unlawful discrimination in listings or applications, no fraudulent documents, no attempts to access data belonging to other users, and no automated scraping.

HomeFlow is provided as-is. To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from the conduct of a landlord, tenant or contractor. Nothing in these terms limits rights you have under the Consumer Protection Act or the Rental Housing Act.

You may stop using HomeFlow at any time. We may suspend an account that breaches these terms. Records required for financial or legal purposes are retained as described in the privacy policy.

We may update these terms and will notify you of material changes. These terms are governed by the law of the Republic of South Africa.

Questions: support@homeflow.co.za.